New Wine for New Wineskins: The Way Forward for Caribbean Tourism in the Post-pandemic Era with Dr. Pauline Milwood

Dr. Milwood is a 2011 Fulbright scholar and graduate of Temple University’s School of Tourism & Hospitality Management. She received her B.Sc. (Hotel Management) and Executive MBA (General Management) degrees from The University of the West Indies at Mona, Jamaica, and has twenty-five years managerial experience in Jamaica’s hospitality sector.

Her research focuses on systems perspectives of entrepreneurship and innovation, social innovation performance, and destination management organizations (DMOs) in tourism destination networks. She has presented at several international conferences, and is the recipient of the 2014 Best Paper Award for the Advances in Destination Management Conference in St. Gallen, Switzerland. Dr. Milwood serves as reviewer for the International Journal of Contemporary Hospitality Management, Journal of Hospitality and Tourism Management, International Journal of Hospitality Management, and the Journal of Hospitality and Tourism Insights.

In collaboration with her colleagues at Temple University, York University, and The University of the West Indies, Dr. Milwood has published in peer-reviewed journals on subject areas which include the role of DMOs in the orchestration of innovation networks; entrepreneurial ecosystems in tourism; and social innovation and sustainability performance among hospitality and tourism MSMEs in the Caribbean.

At Penn State Berks, Dr. Milwood teaches Hospitality-focused courses in Entrepreneurship and Innovation, Operations Management, Strategic Management, and multi-level courses in Food Production and Service Management.

Dr. Milwood serves on Penn State Berks’ Diversity, Equity, and Inclusion Committee.

This virtual program is scheduled for 12:00 noon on September 29th.

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